Company Policies

Personal Information

When you make a purchase from us, you state personal information such as your name, address, e-mail address and telephone number. This is information we need in order to be able to deliver the order to you, but also in the case of any claims or future orders. E-mail addresses may be used to send out our newsletter. Subscription to our newsletter can be cancelled simply.

We do not distribute personal information to a third party.

In some areas of our website we ask you to provide information that will enable us to supply you with our services or contact you after your visit. We will also use this information to contact you to advise you of other services that may be of interest to you.

The information you provide will be kept confidential and will not be disclosed to third parties without your consent.

We will respect your personal information and undertake to comply with all applicable UK data protection legislation currently in force, both in respect of the personal information supplied by you in general or as part of the recruitment process and in respect of any personal information which we may process.

In relation to the information provided by you on the general enquiries form, you agree that we may use such information in accordance with the purposes for which your information has been obtained.

If you do not wish to receive marketing material from us, please contact us.

Under the Data Protection Act you have the right to request details of the information we hold about you. If you would like details about the personal information we hold about you please contact us.

Further details of our and your legal obligations and duties can be found at the Information Commissioner’s Office website.

We value your feedback on our website. If you have any difficulty accessing or viewing our website please contact us.

Returns and Claims

In the event of an issue with your payment, please get in touch with us. Refunds may only be given at the discretion of the management. Once your Badge order is under production, we renounce the right of withdrawal because the Badges are produced individually for the customer. If for some reason a product needs to be returned, we request that you contact us first for further information.

If a payment has been made in error, please contact us on 01243 378147, refunds are at managers discretion.